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Customer Service |
1. Call Center
2. Technical Support
3. Reporting
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Call Center
Turn your call center into a Profit Center by using Express Connect to bypass the line up for service support and generate revenue from your call/support center.
Our Call Center manages customer inquires regarding customer charges, carrier chargebacks, and direct billing LIVE in realtime 24/7 in English, French, and Spanish.
Our customer service database is accessed during the call upon which customer service agent can credit a caller LIVE.
Our customer service number is 1-866-340-4990
Technical Support
We have a full technical staff of highly qualified personal for IVR, TELCO switching, and internet routing. We can also deliver service over landline, on PSTN, VOIP, SIP and multiple protocols from the internet and mobile solutions.
Reporting
Express Connect provides realtime web access to all your customer data which includes the call data records, risk management specifications which can be separated by product and/or delivery protocols. We can also automatically provide you with an FTP site to download your daily .CSV, internet, or .EMI files.
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Our primary objective is to provide our customers with with first-class service. Whether you're looking for 24/7 Call Center Support,Technical Support or Real-Time Reporting, the Express Connect team is here to support you.